I am concerned with many mortgage banker/broker company failures that result in unpaid commissions. How do I know Voyage is not one of those companies?
Voyage Home Loans has never had a loan buyback or an unprofitable month. Despite market fluctuations and the industry’s liquidity issues, the company has made smart business decisions along the way, leading to continued success. Has business slowed? Yes, however, Voyage has managed to stay ahead of the market and help its branches succeed with innovative ways to get new business.

I already have a mortgage company. Can we use Voyage for our out-of-state business or FHAs?
Due to federal and state compliance, Voyage does not work with loan officers who just want to do out-of-state loans or FHAs through us. Rather than providing opportunities for casual loan officer jobs that only serve parts of the overall market, we prefer to present professional loan officer careers that serve the entire market.

Can I get set up with my own branch?
Yes—we can set up experienced loan officers or branch managers with their own mortgage branches. The procedures are determined by the state where you are located. We need a contract with each loan officer. If you are in a state that requires loan officer licensing, all of your loan officers must meet those licensing requirements.

How long does it take to get setup?
When all required documents are complete and there are no loan officer licensing requirements pending completion, it will take our administrative department up to five business days to conduct a background check, and once completed, setup is usually complete within 24 hours.

Do you have processors available?
Yes, we have efficient, competent processors available to any branch working for Voyage. Our loan processors touch each file every day, and constantly push to get your loans done. You will be updated real time with our proprietary loan management system. Remember, they don’t get paid unless you do.

Can I use my own processor?
Yes, we encourage our branches to develop their own processors, but vLOs must use our corporate processing. The conditions and requirements to register a processor are outlined in the SOP. Some situations outlined in the SOP may require the use of a processor unless an exception is requested and granted.

How long does it take to get paid?
It takes our payroll department 48 business hours to process commissions after we receive the escrow check, the file and all signed closing docs, assuming all payroll procedures are followed.

Do you provide loan origination software?
Yes, we offer two options for branches to originate the business. Using our systems is your choice. We offer a LOS free of charge to every Voyage loan officer. Most branches use our proprietary loan origination system, so make sure you ask for a demo.

Can I work out of my house?
Some states allow licensing of residences as branches. While most states do not have any restrictions as to where a loan officer is physically sitting at the time they enter borrower data, they are very clear that the business location disclosed must always be a licensed location.

Does Voyage have correspondent lines?
Voyage has hybrid correspondent lines that may be used with select loan scenarios. Due to the risk involved for all, brokering loans has been the preferred method. Many of our competitors that have done their own banking, have paid a very high price in recent years. Fortunately, Voyage has made smart business decisions that have kept the company out of harm’s way. We have never experienced a loan buyback or a first payment default that could not be resolved.

Are there minimum production requirements?
Yes, we expect branches to produce every month. Remember, we bring on quality, not quantity, for the strength of the team.