Privacy Policy

Voyage Home Loans ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, landing pages, forms, and other communications.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

 

1. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

• Name

• Email address

• Phone number

• Mailing address

• Property information

• Employment information

• Financial information

• Information submitted through mortgage inquiries or applications

We may also automatically collect certain information through cookies, analytics tools, and website technologies, including:

• IP address

• Browser type

• Device information

• Website usage activity

• Referral sources

 

2. How We Use Your Information

We may use your information to:

• Respond to inquiries

• Provide mortgage-related information

• Process loan applications

• Verify information submitted by applicants

• Schedule appointments

• Send updates regarding your inquiry or application

• Improve our website and services

• Provide customer support

• Comply with legal and regulatory requirements

• Deliver marketing and promotional communications where permitted by law

 

3. Text Messaging & SMS Communications

By providing your phone number and consenting to receive text messages, you agree that Voyage Home Loans may contact you via SMS regarding:

• Mortgage inquiries

• Application updates

• Appointment reminders

• Customer service communications

• Marketing communications (where consent has been provided)

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP to any text message.

For assistance, reply HELP or contact us directly.

Consent to receive text messages is not required as a condition of obtaining a mortgage loan or other services.

 

4. Information Sharing

We do not sell your personal information.

We may share information with:

• Mortgage lenders and investors

• Loan processing and underwriting partners

• Credit reporting agencies

• Service providers assisting with business operations

• Government agencies and regulators when required by law

• Professional advisors such as attorneys, accountants, or auditors

Information is shared only as necessary to provide services, process transactions, comply with legal requirements, or protect our rights.

 

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, alteration, or disclosure.

While we strive to protect personal information, no method of transmission over the internet or electronic storage is completely secure.

 

6. Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Improve website performance

• Analyze visitor activity

• Personalize user experiences

• Measure advertising effectiveness

Users may adjust browser settings to refuse cookies; however, some website features may not function properly.

 

7. Third-Party Websites

Our website may contain links to third-party websites. Voyage Home Loans is not responsible for the privacy practices, content, or policies of those websites.

Users should review the privacy policies of any third-party websites they visit.

 

8. Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

 

9. Your Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, including the right to:

• Access personal information we maintain

• Request corrections to inaccurate information

• Request deletion of personal information where permitted by law

• Opt out of certain marketing communications

To exercise any applicable rights, please contact us directly.

 

10. Changes to This Privacy Policy

Voyage Home Loans reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective upon posting the revised policy to this website.

 

11. Contact Information

Voyage Home Loans

NMLS #2454986

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If you have questions regarding this Privacy Policy or how your information is handled, please contact us through the information provided on our Contact Us page.